Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person.
(COMPANY NAME) will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
(COMPANY NAME) will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact us to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchanges.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
- Submit a return request at Contact Us to us within 7 days of receiving your order. Please include the reason for return and photographs for verification.
- Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.
- When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
- Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
Please refer to our cancellation policy below:
- Unpaid orders are automatically cancelled after 5 days.
- Cancel order within 24 hours of payment for a full refund.
- Cancel order 24–72 hours after payment: 80% refund + shipping fee.
- Cancel order 72-120 hours after payment: 50% refund + shipping fee.
- Cancel order > 120 hours after payment: Refund of shipping fee only.
- Once your order is shipped, it cannot be cancelled.